

LISTENING IS MY SUPER POWER
ABOUT ME
ELSA PONTBRIAND
My specialization is customer experience through branding, positioning, and content strategy, with an emphasis on digital. I align communication and marketing strategy with your business goals.
I am a full-stack marketing communication practitioner specializing in brand, customer, and employee experiences through digital communication strategies, public relations, and multimedia content development and curation.
Previous corporate experience includes leading the global digital communication and marketing strategy and execution at APCO Worldwide (Washington, DC); writing for CME Group digital and print materials; global creative and digital project management at CME Group; leading B2C and B2B eCommerce strategy and implementation at The Toro Company division BOSS Snowplow; and global digital experience, web content strategy and writing for Arthur J. Gallagher.
I help purpose-driven businesses find their voice and leverage digital-first strategies to improve customer experience.